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FAQ : Toolbox - General

Contains all the most commonly asked questions for Toolbox (Web and TOUCH) as well as BI. Make sure to use the search function to quickly access content.

I forgot my password. How can I access the application?
Click on the link “Forgot Password” from the login page to reset your password and follow the instructions on the screen Fill in your Email details and ...
Fri, 20 Dec, 2019 at 3:32 PM
Dates are not displayed in the right format. How can I change it?
The display of dates in Toolbox (DD/MM/YYYY or MM/DD/YYYY) follows the language selected under your profile. Make sure you have selected the right langu...
Wed, 19 Feb, 2020 at 5:59 PM
The list of damages in the Toolbox is too limited. Can I use a damage list similar to Bridgestone Field Engineering list?
Answer:  Go to USER PROFILE  and select “Advanced” in the DAMAGE LIST menu then save.
Tue, 10 Mar, 2020 at 2:05 PM
How can I add a new fleet (local account)?
Answer:  Simply click the “Plus” icon next to the fleet selection menu at the top right of the screen Fill in the information required in the 4 steps an...
Wed, 19 Feb, 2020 at 5:39 PM
Toolbox is very slow and showing dots below, why?
We recommend to use "Chrome" for Toolbox. In case you are using IE or any other web browser, sometimes you get to see the below dots. 
Mon, 5 Mar, 2018 at 3:31 PM
How can I delete a fleet (local account)?
Answer:  To ensure the highest level of data protection, users cannot directly delete fleets once created.   However, the Toolbox Back Office team can ver...
Wed, 19 Feb, 2020 at 5:44 PM
How can I record a new Activity?
Answer:  Go to the activity widget on the Global home page and click the "+" icon to add a fleet or dealer activity.
Tue, 10 Mar, 2020 at 1:31 PM
How can I change the name of my fleet (local account)?
From the FLEET PROFILE function, go to “GENERAL”  Change the fleet’s name to your desired name under the field “ACCOUNT NAME” then save. Note: the n...
Wed, 19 Feb, 2020 at 5:52 PM
How can I re-assign a fleet in the system so that my dealer can see it?
Answer: From the FLEET PROFILE function, go to “GENERAL” and assign the fleet to your desired company by using the menu shown below then Save.
Tue, 10 Mar, 2020 at 2:05 PM
How is the currency symbol selected? Is it based on the language I select in my settings?
Answer: No. The currency displayed depends on the country the fleet you are working on is assigned to. The language you select in your settings has no inf...
Tue, 7 Oct, 2014 at 11:13 PM