Answer: 

There can be multiple reasons associated with the issue. A common solution to resolve it is as follows:

  • Go to troubleshooting (press win+w >then type troubleshooting)
  • A window opens in desktop
  • Click "fix problems with windows updates"
  • Click next
  • Windows will search for solutions, but it won’t find anything.
  • Then windows will ask if u want to try in administrator mode. Click yes.
  • Windows will find and solve the problem.

If the solution above does not work, please try alternate solution shown here or contact your IT Department for assistance.