Answer: 

Toolbox database for cities is populated from a 3rd party data provider. It contains all cities with more than 1,000 inhabitants in a given country.
The city names are recorded in ASCII format (not local language).

  •  If the city is more than 1,000 inhabitants, try to look for an alternate name (some cities changed their names over time).
  •  If the city is less than 1,000 inhabitants or if you can’t find it, contact us and we will manually add it to the list.
  •  If the content of the drop down is completely blank, it means that we have not loaded the city database for your country. Please contact us and we will do the necessary upload (take between 1 to 2 days).